WEALTH MANAGEMENT OPERATIONS TEAM LEAD
Summary
Are you a confident individual who enjoys working in a collaborative team environment? Do you have a high standard for helping people and find fulfillment in creating and cultivating genuine relationships?
The successful candidate for the Wealth Management Operations Team Lead position must combine their expertise in detailed processing and communication with the ability to plan, prioritize, be organized, and motivated in their work. If you share our passion and high standards for delivering a unique experience and the ability to provide support in creating clarity and instilling confidence to our clients, this position may be perfect for you.
As the lead of this team, you will play a crucial role in enhancing the client experience by building and maintaining strong relationships between the Relationship Managers and Financial Service Associates. The ideal candidate should possess excellent communication skills, a highly professional work ethic, the ability to manage and hold other individuals accountable, while managing multiple responsibilities in a fast-paced work environment. Someone who would be successful in this role is a self-starting individual with a proactive approach and the ability to thrive in both individual and team-oriented work settings. Join our team and contribute to the success of our clients and the growth of our organization.
Our ideal Gilbert & Cook team member demonstrates the following core values:
In Service to Others- An aspiration to make a positive difference in the lives of the individuals and families that we serve.
Inspired an Abundance Mindset-Provides and inspires prosperity and an excess of what it is that our clients value.
Exemplifies Professionalism- Our clients know us by our actions – the way we show care in our service and sincerity in our approach to doing the right thing.
Listens Generously- Active listening is technical and superficial, but listening from an open heart is generous, by way of feeling another as you see through their eyes, not your own.
Provides Clarity through Collaboration- Working together towards the common goal, bringing clarity to complex situations.
Consistently on a Quest to Grow and Improve- A desire to use innovation and efficiency to make something better than it was before. Have an Abundance Mindset with regards to personal growth and professional development, resulting in more satisfying and meaningful work.
Humbly Confident- Conducting oneself with a modest and gentle approach to the self-assured nature of our experience.
About the Company
Gilbert & Cook Inc. is a private wealth management firm dedicated to empowering a unique group of people to Live a Life of Abundance®. We provide clarity and instill the confidence necessary to make important wealth decisions, while navigating through life’s milestones and transitions. If you are looking for a fast-paced, growing company that focuses on building strong relationships, and personal growth, with its clients at the core, this is the company for you. You could be successful at Gilbert & Cook if you have:
DESIRED CHARACTERISTICS
Excellent communication skills and a highly professional work ethic
Ability to handle multiple responsibilities and take initiative in a fast-paced work environment
Efficient organizational and time management skills
Effective training and management skills
Strong attention to detail
Self-starting and capable of being productive in individual work while also demonstrating the ability to work as a team
ROLE RESPONSIBILITIES
Identify and facilitate all documentation and forms required to onboard new clients and
effectuate activity of existing clients timely and accurately utilizing a team of Financial Service
Associates.
Present and guide Advisors and/or clients through all required documentation.
Enhance client experience by building and maintaining strong relationships with Advisors and
Relationship Managers and bridging the workflow between Relationship Managers and
Financial Service Associates
Lead by example in all role responsibilities to manage a team of Financial Service Associates to
be timely, accurate and impactful in the client experience delivery and firm success
Prepare and execute administrative responsibilities and creation and organization of
documentation to support the Advisors and Relationship Managers (includes document
preparation, system data updates, preparing reports as needed)
Ensure database accuracy and compliant document retention via electronic filing
Perform detailed data entry and assist with creating custom client financial reports
Accurate and efficient processing of client account paperwork and other investment/financial planning forms
Application preparation
Comply with all industry rules and regulations
Lead the Financial Service Associate team to support the Relationship Managers in day-today duties including but not limited to: forms and documentation completion, execution, retention, cash management processing, system management and maintenance
Prepare and maintain client records in an electronic format
Actively and productively participate in weekly team meetings
Provide inbound call support and coordination in a polite and professional manner
Proactively help to resolve issues or concerns in a fast-paced team atmosphere
Mindset built around a quest to grow and improve.
This is a full-time position
CANDIDATE QUALIFICATIONS
Required
3+year(s) of proven experience in the financial services industry providing client service
Management or supervisory experience
Strong communication, collaboration, and listening skills
Accuracy, attention to detail, and the ability to communicate the status of work as needed
Excellent PC skills and ability to operate database systems
Strong time management and organizational skills – Ability to handle multiple responsibilities and take initiative in a high-volume work environment
Preferred
Bachelor’s Degree
Experience Microsoft suite of programs with an emphasis in Excel
Experience with a Client Relationship Management system (CRM) or Workflow system
